Best web hosting support Awards 2013
Who is offering best hosting support for 2013? We're proudly to announce the champion – Arvixe! Yeah! Arvixe is ranked the best for web hosing support this year! Follow me and learn our experience with their guys in the past 24 hours.
Just from last day, I'm running some tasks on our website and need some changes in Mysql database. However, since it's a big operation and requires to be done locally. I exported the sql to desktop in few seconds. Yeah! Few seconds! You can't expect faster server response. So I followd the schedule and ran some queries to the database locally. I thought everything would go as planned which is pretty streight. However, I never expected there's little chance something will go wrong! I imported the database once the operation done on local. Here the problem go up. I lost 90% Data from my database! What a huge loss!
Soon after problem occured, I opened an urgent ticket via arvixe support center then logon their live chat support immediately for urgent assistance. Their support Babara kindly transfered the chat to uplevel support for better assistance. Sreath quickly verified my ownership for the hosting account then offered about 10 days latest backup choice. I asked to restore the most recent one and he did as requested.
However, there's some data crash and old data is not recovered. You can feel I'm a bit worried because it's my years' working treature for that database and if there's no way to recover, I would be desperated! I then checked with him and ask if there's a better backup for restoration. Finally, there's a good backup with only one article missing. Everything appears to be perfect after restoration. I would like to give my thankfulness to all their people through chat. However seems they're handling a large volume support requests at that momnet so I decide to contact later.
Impressions for arvixe support
Since we have dealt with arvixe for over 3 years and have been satisfied all the time. This data recovery definitely impressed us mostly since it's really really a big help. The past hours will kept in my memories forever because I passed a dangerous period safely through outstanding support! Here're sportlights with our experience
- Arvixe handles urgent requests very fast (Our experience is 1 minute)
- Arvixe will recovery account data for free! (While it's a costly service from many providers!)
- Arvixe support is patient and professional in dealing with problems
- Arvixe support is the best with all our past experience!
I always suggest my guys to backup all essential data frequently in case any disaster. However I'm just saying but not doing by myself!! I didn't backup schedulely and lost my data for back action by my own. If I'm hosting the website/database anywhere else, I can't tell what would be the final result. Fortunately I'm dealing with arvixe and everything being supported professionally and friendly. From now on I'll make a good schedule to backup my data!
Based all above experience, arvixe is selected to best web hosting support 2013 by WHP. If you're looking for a decent hosting service with decent support, arvixe is the best choice. We'll continue to host with arvixe for another 3 years!
Lastly. Go to www.arvixe.com for best web hosting plans!