Web.com Hosting Reviews

web.com review

Web.com Brief Introduction

Web.com is one of the longest history US hosting company and a leading provider of online marketing services for small businesses with easy and cost-effective solutions. The company was founded in 1997 and is part of a large network of brands providing a wide variety of internet services including: web design, search engine optimization (SEO) and Ecommerce. From their business begining till present, hundreds and thousands of websites have found their success with web.com hosting.

Web.com Hosting Plans

Web.com provides both windows and linux hosting service with plenty of great features. The company uses commercial release redhat linux OS other than popular Centos or cloudlinux. In this way they can get full system tech support and just focus on business.

Linux Hosting: Total of 3 classes plans – Essential, Professional and Premium. Each class plan provides the same technical support, the actual difference is the amount of resource support such as disk space, number of supported websites, mailbox size etc. General features for starter plan include:

  • 1 Free domain name
  • 100 email boxes
  • 25 Mysql database
  • JSP scripting support

Any other available technical features of standard redhat installation is supported like php, python and ruby on rails etc.

web.com linux hosting plansWeb.com Windows Hosting: Only a single plan offered with all general technical features support. The server platform is configured on windows server 2008 with IIS 7.0 and .net 4.0 support. Instead the same version ms sql server support, it's on sql server 2005.

  • Windows Server 2008/IIS 7.0
  • asp.net 3.5, 4.0, PHP5
  • Unlimited disk storage & traffic
  • SQL 2005 and Mysql 5
  • One free domain for one year

The company handles top class domain registration service from networksolutions inc which is partner brand of web.com. After acquisition of multiple famous IT groups, web.com becomes one of the biggest service providers in US.

Web.com Networking

The company manages a huge network in US. They have tier 1 backbone connections to the Internet with multiple OC-48 Internet connections. Each data center space has redundant diesel generator backup and UPS battery backup. HVAC cooling with humidity control and VESDA system fire protection with 24×7 physical security protection.

Based user experiece in the past few months, connection to web server is done within 5 seconds and ping response is under 200ms on different locations of the country.

Web.com Support

The company provide customer support during business hours via phone call, email and ticket. After business hours, you can only connect via ticket or email. Comparing to most hosting providers, their support service seems so weak, especially in this competitive market.

Web hosting is actually not the main focus of Web.com’s business model, it is not configured by following the traditional offers like the popular hosting providers and it's rare to find any special offers from web.com service. As such, it is difficult to compare the company to other hosting companies.

What's good of web.com hosting?

A dedicated team – Web.com is supported by a dedicated and solid team from start, you can find their execute team support directly from the according service pages. All their support are certified engineers or developers. I think this is the basement web.com be able to offer various services no matter how complex it is.

Reliable service – Web.com has longest history in hosting business and it's respected by many other hosting providers. After decades experience of web hosting and online marketing, web.com definitely be able to offer your successful web solution

Complete solution – That means no matter if you need linux or windows support, or any other website solutions, web.com will always have something valuable to check out. If you're a newbie, they have web design and advertising solutions, if you're webmaster, their hosting plan features will absolutely fullfill your requests.

What's the bad of web.com?

Their bad or weakness can be point out easily in one minute.

First, there's no live chat support on official website. Although they can offer 24 x 7 tech supports, but people would be happy to go if there's a person to talk with immediately. They offer initiative phone support but not make me feel happy since i'm not talktive on phone, I prefer live chat support. It's absolutely a big weakness especially to foreigners.

Second, their hosting plan pricing is not logical at all. There's big price range for very small tech feature difference, but who will go with the linux since 99% other hosting providers can offer it at only $5/mon? It might be the redhat concern for commercial support costs. But for whatever reason, they should try to offer competitive service at affordable costs. Or they just want to win enterprise business..

Do we recommend web.com?

From our point of view, web.com offers average excellent hosting solution to start user. As long as you don't wish to spend time on hosting stuff and able to bear with the slow support sometimes then it's a good provider. We dealt with web.com before and the experience is not good. I send several tickets/emails to their admin but never got replied. If you ask if I recommend their service to people, the anser is no. Looking for best alternative hosting? We highly suggest check out www.arvixe.com for quality service and best support!

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