When choosing web hosting service, customer caring is most important feature besides price. Regardless various cheap hosting advertisement, service quality especially customer caring policy is considered by more and more people today. This article unveils the kind of advantages we can get from a such hosting service and tips how to get the right provider.
Customer caring service is optimized side by side to support any kind clients. Not just about hosting server, they always think on customer side and provide proper solutions. Following are several tipical advantages with a reputable service.
Reliable hosting plan
A customer caring hosting plan is designed carefully by following their capabilities and user needs. They never advertise something they can never provide in order to get orders. Each feature is showing up their honesty, what you see is what you get with their service so people can understand clearly how much they can use from hosting account.
Some popular services like web server, database server and email server are all properly optimized and protected to ensure its always working online. The most important is they do monitor and apply necessary changes based actual performance.
A solid support team
When refers to customer caring, support is definitely the most important feature. A solid team is the base of our confidence in using their service. No matter if we have problem in using our hosting account or get technical problems on website, we can always seek for quick support from helpdesk center. Normally we have multiple channels to get support like direct web chat, phone calls, email and ticket. The hosting team has tried everything they can to simplify the process for customer support. Besides all live options, they also uploaded resourceful FAQs and tutorials in using their service. We can solve most problems by following this knowledge base directly.
A safe place to upload your data
Your account space is well protected by both hardware and software firewalls to filter various attack. Either for server space or data center entrance, everything is guarded and monitored by 24*7 professionals. Any outage or issues will be reported immediately for urgent maintenance.
You don't have to fix problems every day
Server performance is extremely optimized and monitored. That means your account is well supported and protected to work with all website services. You don't have to solve all kinds of problems every day so you can focus on business promotion and don't worry about the website itself because everything is well supported by hosting company.
A problematic hosting is simply nightmare for all business. We always have to check if our website is online or if everything is functional properly. Especially when there's really something wrong, we have to spend hours or might days to get final solution. It's definitely not acceptable for online business.
How can we get decent customer caring hosting service?
Because a customer caring service includes a lot of man power and server investment, it's not so cheap as traditional budget hosting plan. It's always a little expensive than many server plans because we get what we pay. With about one buck more per month, we get several times better experience in hosting our website. So if we need to be cared for less complaint, we really can't care about money too much. Just think from hosting company end, how will we support our clients for different paying?
For best customer caring and affordable hosting service, we highly suggest checking out arvixe and inmotion who have been our golden partners since 3 years before. Their price is not very cheap but definitely provides us the best value for our paying. Especially when you're hosting a business site, you can't really get better solution from other providers for the same price.