Inmotion is one of the most reputable hosting providers that are highly recommended by IT professionals. The company provides great hosting plans to support your various business requirements. Recent years, the company revised their official site and plan structures a lot to be more user friendly and meet up with your hosting needs. In this article we'll provide an in depth review of inmotion hosting support based our continuous testing experience.
When we purchase a hosting service, support is the mostly concerned besides price. Especially for business hosting service, support quality is always primary consideration because a single failure may bring huge loss. When people can't place orders on your site, a professional customer support will do needful help to put your business back. Inmotion is such group who is always standing behind your business with 24*7 live monitoring.
A solid Team
Inmotion hosting is powered by a solid team who has been worked several years in the group. If you check their company blog and staff area you will find there's almost no change with their names. Why is this important? Because a solid team and loyal staff members will simply drive the company business in highway. They don't have to handle new staff training over and over again by cutting their support resources. Based their multiple working experience from the company, their staff be able to fix most problems in quick and professional actions so customers don't have to wait hours or days.
They're pretty active in posting recent company affairs to blog and forum threads to show their efforts in offering better hosting service. Their working environments, office, indoor and outdoor affairs are all snapshoted to photo gallery. Why is this important? because clients will understand they're working in good environments instead their bedroom. It's also helpful for clients to understand how they're supporting you and what kind of efforts they're doing by real view. This is, however not available from most other hosting providers.
Real Human 24*7 professional support
Inmotion hosting group guarantees 24*7 live support for all support channels by real staffs. We know it's horrible to work at middle night but their people managed doing so with full passion. They understand how important their work is because they're trusted by thousands of customers. We tried to call in at 11:00PM for account renewal inquiry. Normally their billing staffs should have gone back home or sleeping because there's no reason to keep such support at night. But their people surprised me again. When I clicked live chat to select the proper support channel, all support is online!
What really surprised me is their fast action in handling my inquiries. After verified the account ownership, they fixed my inquiry in just few seconds. I can't imagine because I always need to submit tickets then wait hours from other hosting service. Especially at this period, there's no billing support for all my other hosting accounts.
Resourceful help base
Inmotion hosting staff members created very resourceful help materials in FAQ, Video tutorials and Education center. All support documentations are well categorized with easy navigation. People can easily search out the available topics from search bar. What makes their support different is their educational center. It's FAQ/knowledge base for most popular website softwares/tools like drupal, mambo, joomla and wordpress etc. It's a side by side guidance in using/customize those open source CMS. If it's your first time in using one of which, it's great place to check out because it will guide you how to make a professional and security site.
Based all above advantages, inmotion hosting stands on top of the best web hosting support list. But being the leading business hosting provider, inmotion not just provides the top notch support, their hosting plan features are also leading comparing to most server providers. Especially their unbeatable hosting server speed, you can not get the same quality for same paying. Inmotion hosting is your primary choice if you need high performance server and helpful customer support around the clock.
Visit inmotion hosting official site for plans and promo http://www.inmotionhosting.com