EIG Introduction

EIG (Endurance International Group), this might not be a popular name at the first glance. However, you might be quite familiar with iPage, FatCow, EasyCGI and many other web hosting companies on the market. EIG is the new owner of more than 50 hosting companies.

EIG Introduction and Story

So who is EIG and how it's doing? Endurance International Group, Inc. (EIG), formerly BizLand, is one of the world's largest website hosting companies. The company was founded in 1996 and is headquartered in Burlington, Massachusetts, managing over 2.9 million customers and 10 million domains. It achieved its size by acquiring a large number of smaller hosts, which it continues to operate under the original names. In 2011, Endurance was bought from Accel-KKR by Warburg Pincus and GS Capital Partners, for around $975 million, and is believed to be preparing for an initial public offering in late 2013. As of powerful financial support, EIG is quite possible to be the largest hosting provider in near future if they continue with the fast buying.

How is EIG doing from hosting?

Since EIG is so big, how're they doing? Yes I have to say they do have advanced technologies to manage such amount clients with different hosting requirement and even developped their own Control panel Vdeck, however they're not doing as well as expected. Since their purchasing started, several well-known hosting brands were broken by the "HostingTransition" and things become worse and worse after that, EasyCGI is the best example.

Generally speaking, linux hosting is well done with this company and promoted all products to be "green", this is a big step forward; but their windows hosting is another story, we're not sure what kind of technology they applied but it's super unreliable. You can't run a basic .net project on the server and no fast solution by their India support team. It's most not recommended provider if you want to deal with windows hosting solution from EIG.

How about EIG hosting support?

Actually, this is where EIG being blamed mostly by people. They outsourced their live support (Live chat support) to third party provider in India. With our personal experience, if you contact support through web chats, mostly they will guide you to ticket or phone support because they mostly handle sales questions. If you need tech support they can not help much because they don't have further access. If you have been interested in any of their service brand and might request tech support, remember to use ticket or phone instead the basic chat window.

What're the hosting brands under EIG?

The fastest way to determine if the hosting managed by EIG is to check domain whois record, if you find the domain owner contact address is **@maileig.com then it is. Since there're over 30 companies under EIG name, we just list out some well-know brands:

Fatcow, Powweb, iPowerWeb, IPOWER, dot5hosting, HostClear, Startlogic, Globat, Easycgi, Serverbeach, virtualave, Choopa, Webhost4life, Ipage, BizHostNet

I have to say, EIG does have strong financial abilities among many other hosting companies. If they can pay more attention to customer feedbacks they should get better reputation on the internet. I believe EIG will do this to serve their clients better since they manage such huge business in the industry. Also, since it's such a big company, they can't avoid various problems and complaints. For such huge business, we do hope they can seriously treat people's concerns and offer good services.