EIG Hosting secret revealed

EIG hosting review

EIG Introduction

EIG (endurance International Group), the name is from a boat by Sir Ernest Shackleton for sea venture. The name shows their business development process. After learn and experience from failure, they finally found a way to success. Their main goal is to offer IT solutions to all small to medium size business at affordable costs. EIG – probably known to every webmaster from hosting industry as its operating almost 100 hosting brands and they have been the focus by many reports and events.

EIG Story & Business Growth

Endurance International Group, Inc. (EIG), formerly BizLand, is one of the world's largest website hosting companies. The company was founded in 1996 and is headquartered in Burlington, Massachusetts, managing over 2.9 million customers and 10 million domains. It achieved its size by acquiring a large number of smaller hosts, which it continues to operate under the original names. In 2011, Endurance was bought from Accel-KKR by Warburg Pincus and GS Capital Partners, for around $975 million, and is believed to be preparing for an initial public offering in late 2013. As of powerful financial support, EIG is actually operating the largest hosting business now.

How is EIG doing from hosting?

Since EIG is so big, how're they doing? Yes I have to say they do have advanced technologies to manage such amount clients with different hosting requirement and even developped their own hosting control panel – Vdeck. This control panel is powering multiple famous names like iPage & fatCow. Because lots of hosting companies got merged into endurance, there're too many services to handle. In order to simplify the management under a standard platform, their tech team programmed lots of automation tools to ensure everything can be handled via this control panel system.

EIG is doing great on linux support as most their programs are designed on this platform. Everything can be up to date either service feature or support etc. However, they're pretty lazy on windows from the past few years. They migrated all windows hosting account to 2008 system and keeps no change after that. If we need to host newer tech applications on server 2012, it's not supported.

How about EIG hosting support?

Endurance itself manages around 2000 support staff. Because their system is high rate automation, there's no much manual operation on many services. Their core support is from backend ticket system where all technicians are working together for manual solutions. For live support, especially web chat support, they outsourced to third party provider in India.

With our personal experience, if you contact support through web chats, mostly they will guide you to ticket or phone support because they mostly handle sales questions. If you need tech support they can not help much because they don't have further access. If you have been interested in any of their service brand and need real tech support, remember to use ticket or phone instead the basic chat window.

What're the hosting brands under EIG?

The fastest way to determine if the hosting managed by EIG is to check domain whois record, if you find the domain owner contact address is **@maileig.com then it is. Since there're over 80 companies under EIG name, we just list out some well-know brands:

FatCow, iPowerWeb, iPower, dot5hosting, Startlogic, Globat, Easycgi, Webhost4life, iPage, Hostgator, bluehost.. and more.

We have to admit, more and more brands will get merged into endurance based their business plan. From industry report, they're migrating lots of small brands to same data center for central management. They're trying to use different systems to make all their service standard. For example, cpanel being used for those major hosts and keeps no change. For smaller brands, they will be moved to Vdeck. In this way they can reduce costs of platform investment because many services are devlopped by their own.

For more about EIG company, visit endurance.com for details


5 Comments

    • - Reply

      Hi, the EIG support is provided by the exact hosting brand such as hostgator or bluehost, they’re handled by different support teams. You will have to contact the actual hosting site for further assistance.

  1. Sally Anderson - Reply

    When I first went with EIG I asked to stop it while I was out of the country for two month, and upon my return we would talk about renewing. It now turns out (as I’m doing my taxes) that I was charged for 8 months @ $249.95 each month. I am an extremely small company and would never consider paying that amount especially when I was out of the country twice during the year and had no access to my account. It took me months to finally contact someone who finally called, but I received no help. So disappointing. Please contact me and let’s see if I can get some assistance from you. Thank you. I don’t want this posted on your site.

  2. Aladdin Alic - Reply

    EIG is biggest SCUM company in the world and be sure that you never get any connection with them or your account will be lighter for many hundreds or thousands of dollars.
    It is criminal entity.

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